JD for Client Relations Lead

The client relations leader is expected to build and grow internal and external relationships to help the business increase its revenues and profits. The person should lead the partner and client-relationship management, build a strategic plan, track new markets and trends, recommend new service offerings, nurture, and grow strategic relationships/partnerships, support the business to draft proposals, and align BD goals (short-and long-term) objectives with the organizational objectives. Since the client relations lead serves as the face of the company, the candidate is expected to represent the corporate culture, mission, and values while conducting business with associates and direct clients.

Roles and Responsibilities

• Develop and execute strategic business development plans, and guide long-term objectives to meet business needs and requirements
• Driving business revenue, identifying, and developing new opportunities, and building and expanding the brand presence across chosen jurisdictions
• Evaluate existing partnerships and sales efforts to analyze what works and change what does not
• Expanding partnership networks for the business to expand its reach across various jurisdictions
• Researching/tracking new markets (jurisdictions) and emerging trends, recommending new products and services, proposing, and developing new strategic partnerships
• Identify, evaluate, lead, and manage event participation by working with the leadership team. Establish a post-event lead management system (CRM) to effectively measure the outcomes of the efforts (RoI).
• Hiring, managing, and mentoring the BD team across locations and also supervising all the processes for smooth business functioning and reporting
• Work with cross-functional teams to nurture a growth culture throughout the organization

Skill Requirements

• Excellent presentation and communication skills (verbal, written, and vocal)
• Strong networking and negotiation skills
• Effective organizational skills
• Hands-on experience with social media usage (LinkedIn, Twitter, etc.)
• Customer-centric focus with good business acumen
• Fast learner, enthusiastic, responsive, self-driven, and positive attitude
• Problem-solving approach and managing day-to-day (operational) challenges
• Going the extra mile to get the work done
• Specialized in multi-tasking to meet multiple business requirements

Minimum Requirements

• Masters/Bachelor’s degree in business administration, marketing/sales, or a related field
• 12-15 years of marketing/business development experience. At least 75% of the experience should be in the services industry and Legal services background is an added advantage.
• Good knowledge/exposure to global markets (jurisdictions) – North America, Europe, Asia, etc.